Privacy Policy
Effective Date: October 21, 2025
Last Updated: October 21, 2025
On Call Cleaning Experts (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, or SMS/text messaging program.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, phone number, email address, and service address.
Service Information: Details related to cleaning services you request, schedule, or receive.
SMS Data: Mobile phone number and messaging preferences for our text communication program.
Technical Data: Browser type, IP address, and device identifiers collected automatically when you visit our website.
2. How We Use Your Information
We use your information to:
Provide and manage cleaning services.
Send appointment reminders, updates, or notifications.
Deliver promotional offers you have consented to receive.
Improve our services and customer experience.
Respond to customer service requests and inquiries.
3. Text Messaging and Mobile Information
No mobile information will be shared with any parties or used for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services who help deliver our communications.
If you opt into our SMS program, message frequency may vary, and message/data rates may apply. You may opt out at any time by texting STOP.
4. Service Providers
We may use subcontractors or vendors to support operations such as scheduling, payment processing, or customer service. These providers are bound by confidentiality agreements and are authorized to use your information only to perform the services we request.
5. How We Share Your Information
We do not sell or disclose your personal information for marketing purposes.
We may disclose limited information only as necessary to:
Comply with legal obligations or valid court orders.
Protect our rights, property, and safety.
Support operations through trusted service providers who perform work on our behalf (e.g., billing, IT, customer support).
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Data Security
We use industry-standard administrative, technical, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we take appropriate precautions to protect your information.
7. Your Rights and Choices
You may:
Request access to the information we hold about you.
Request corrections or updates to your information.
Withdraw your consent for marketing communications at any time by texting STOP or contacting us directly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it regularly to stay informed about how we protect your information.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
On Call Cleaning Experts
📍 Pittsburgh, Pennsylvania
📧 [email protected]
📞 (412) 776-6322
Privacy Policy URL
https://www.oncallcleaningexperts.com/privacy-policy
FAQS
How can I request a quote for your cleaning services?
Requesting a quote is easy! You can reach out to us through our website's contact form, call our dedicated customer service team at 412-769-6993, or send us an email at [email protected]. One of our friendly representatives will promptly get in touch with you to discuss your specific cleaning needs and provide you with a customized quote tailored to your requirements.
Are your cleaning products safe for the environment and my employees?
Yes, absolutely. At On Call Cleaning Experts, we are committed to environmentally friendly practices. We use eco-friendly cleaning products that are safe for both the environment and the health of your employees. Our cleaning solutions are non-toxic and free from harmful chemicals, ensuring a clean and healthy workspace for everyone.
How far in advance do I have to call to request cleaning services?
We only need a 24-hour window, and we can have someone report to your respective location.
Are your cleaners trained, insured, and background checked
Every On Call Cleaning Expert is vetted, background-checked, and trained in hospitality-level cleaning standards. We're fully insured and bonded, so your property and peace of mind are always protected.
